Reference

How we handle account terms and regional access

We built x99 for Bangladesh players who expect clarity around account rules, payment handling, and what's available in their region. This page walks through our legal posture, eligibility requirements, and how we manage your data and wallet activity.

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x99 How we handle account terms and regional access
DATA AND ACCOUNT SECURITY

How we manage your information and wallet activity

We treat account data and payment records as confidential operational information, handled according to secure storage and access-control standards. Every deposit, withdrawal, and login event is logged for fraud prevention and audit purposes. You control your own account credentials, and we never share your wallet PIN or OTP codes. Here's what we track, how long we keep it, and how you can request changes or deletions.

Data we collect

When you open an account, we collect your phone number, email, and payment details for bKash, Nagad, or Rocket wallets. We log every transaction, game session, and support interaction to maintain service quality and detect unusual activity. Location data may be inferred from your IP address to confirm regional eligibility.

Cookie and session tracking

We use cookies to keep you logged in and remember your language and lobby preferences. Session tokens are stored locally in your browser and expire after inactivity. Third-party analytics tools may track page views and click patterns to improve site layout, but we do not share identifiable account data with external analytics services.

Account security measures

Two-factor authentication via SMS OTP is required for withdrawals and account-setting changes. We monitor login patterns and flag unusual access attempts, such as logins from new devices or regions. If we detect suspicious behaviour, we may temporarily freeze your account and request verification before restoring access.

Data retention and deletion

We retain transaction logs and account records for regulatory and dispute-resolution purposes, typically for five years after account closure. You can request a copy of your data or ask us to delete non-essential information by contacting support. Some records, like payment history and compliance logs, must be kept to meet legal obligations and cannot be fully erased.

LEGAL CONTACT

Reach us with policy or eligibility questions

If you need clarification on our legal framework, account eligibility, or data handling practices, our support team can walk you through the specifics. We also assist with account-access disputes, payment verification queries, and requests to review or update your personal information. Response times vary by channel, but we handle legal and compliance inquiries with priority routing.

Team online

Live chat

Open the chat panel in your account dashboard or the homepage footer. Legal and compliance questions are routed to senior support staff who can explain eligibility rules, payment policy, and data handling. Chat is the fastest path for urgent account-access issues.

Email support

Send detailed legal or policy questions to our support email address, listed in your account settings under Contact. Include your account ID and a clear subject line so we can direct your message to the right team. Expect a response within two business days for most inquiries.

Account ticket

Log in and open a support ticket from the Help section. Choose the Legal or Account Access category to flag your request for compliance review. This path creates a formal record and is useful for data-access requests or eligibility disputes that need documentation.

Common questions about eligibility and account rules

Platform access depends on local law in your jurisdiction. We serve regions where online gaming is permitted, but you are responsible for confirming that creating an account complies with Bangladesh regulations. If you are unsure, consult local legal guidance before signing up.

If new regulations restrict or prohibit our services in your region, we may suspend account access, disable deposits, or require you to withdraw your balance and close your account. We will notify affected users by email and provide a reasonable withdrawal window before any forced closure.

Log in and open a support ticket under the Account or Legal category. Request a data export and include your registered email and phone number. We will send a secure file within seven business days containing your transaction history, login records, and personal information we hold.

You can close your account at any time through the account settings menu. Some data, like transaction logs and compliance records, must be retained for legal and audit purposes and cannot be fully deleted. Non-essential information, such as marketing preferences and support chat logs, can be removed on request.

We restrict accounts if we detect activity that violates our terms, such as multiple accounts, fraudulent payment attempts, or access from prohibited regions. If your account was closed and you believe it was in error, contact support with your account ID and a detailed explanation. We review all disputes and respond within five business days.

If a deposit does not appear in your account balance, submit a support ticket with your transaction ID and wallet screenshot. We verify the payment with our processor and credit your account once confirmed. Withdrawal disputes are handled by comparing your request against our payment logs and the wallet provider's transaction record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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