Reference

How We Handle Your Information

We collect and protect the information you share when opening an account, making deposits through bKash, Nagad or Rocket, and using our lobby. This policy explains what we gather, why we need it, and how you control your data.

Account securityPayment data protectionUser control rightsClear consent processContact support anytime

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DATA PRACTICES

How We Protect Your Information

We use encryption for payment data, secure sessions for lobby access, and verification steps for withdrawals. Our privacy approach balances platform security with your right to control your own information. You decide what you share and when to request changes.

Payment Security

When you deposit through bKash, Nagad or Rocket, we encrypt your transaction details and store only the information needed to process future payments. We do not keep your full wallet credentials or PIN codes on our servers.

Cookie Usage

We use cookies to keep you logged in, remember your language preference, and track session activity for security monitoring. You can manage cookie settings through your browser, though disabling them may affect lobby functionality and login convenience.

Account Activity

We log your IP address, device type, and session timestamps to detect unusual login patterns and prevent unauthorized access. This data helps us verify withdrawal requests and protect your account balance from fraud attempts.

Data Retention

We keep your account information for as long as your profile remains active and for a period after closure to meet legal and operational obligations. You can request deletion at any time, though some records may be retained where required by law.

What This Policy Covers

x99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This privacy policy applies to x99 services available to eligible regions where local law permits online gaming. We collect personal information when you register an account, verify your mobile wallet, deposit through bKash, Nagad or Rocket, play games in our lobby, and contact support. The data

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we gather includes your name, mobile number, payment details, device information, IP address, and session activity. We use this information to process transactions, verify your identity, prevent fraud, improve our platform, and comply with legal obligations in jurisdictions where we operate. We do not sell your
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personal data to third parties. We share information only with payment processors to complete transactions, with game providers to deliver lobby content, and with service partners who help us run the platform under strict confidentiality agreements. Your data is stored on secure servers with encryption. We
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retain account information for as long as your account remains active and for a reasonable period afterward to meet legal and operational requirements. You can request access to your data, ask for corrections, or request deletion by contacting our support team. We may update this policy
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to reflect changes in our practices or legal requirements. When we make material changes, we will notify you through your account dashboard or registered mobile number. Continued use of x99 after updates means you accept the revised policy. If you have questions about how we handle
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your information, reach our support team through live chat, email, or the contact form in your account settings.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA REQUESTS

How to Contact Us About Your Data

If you want to see what information we hold, update your details, or ask us to delete your account data, reach our support team. We respond to privacy requests within a reasonable timeframe and guide you through the process.

Common Questions About Your Data

We collect your name, mobile number, date of birth, and payment details when you register and verify your wallet. We also log your IP address, device type, and session activity to secure your account and process transactions.

Yes. Contact our support team through live chat or email with your account details. We will verify your identity and provide a summary of the personal information we store, including transaction history and session logs.

We use your wallet details to process deposits and withdrawals. We encrypt transaction data and share it only with the payment processor handling your transfer. We do not store your wallet PIN or full credentials on our servers.

We share data only with payment processors, game providers, and service partners who help run the platform. These partners operate under confidentiality agreements. We do not sell your personal information to advertisers or data brokers.

We retain your information for as long as your account is active and for a reasonable period afterward to meet legal and operational requirements. You can request deletion at any time by contacting support.

Yes. Log into your account settings to update your mobile number or payment preferences. To request full data deletion, contact our support team. Some records may be retained where required by law or for fraud prevention.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appx99 App Accountx99 Login

How We Handle Your Information

How We Protect Your Information

Payment Security

Cookie Usage

Account Activity

Data Retention

How to Contact Us About Your Data

Common Questions About Your Data

01 What personal information does x99 collect when I open an account?

02 Can I see what data x99 holds about me?

03 How does x99 use my bKash, Nagad or Rocket payment information?

04 Does x99 share my information with third parties?

05 How long does x99 keep my account data?

06 Can I update or delete my personal information?

Privacy Policy

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